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Safety & Support

Reco is an AI-powered coaching tool designed to help you explore relational patterns. It is not a replacement for therapy, psychiatric care, or crisis intervention.

Immediate Crisis Resources

If you are in immediate danger or experiencing a mental health crisis, please reach out to emergency services or a crisis lifeline immediately.

Suicide & Crisis Lifeline (US)

Available 24/7, free and confidential

Call or Text 988 →
Suicide Crisis Helpline (Canada)

Available 24/7 across Canada, bilingual

Call or Text 9-8-8 →
Crisis Text Line (US)

Text HOME to connect with a crisis counselor

Text 741741 →
National Domestic Violence Hotline

24/7 confidential support for intimate relationship safety

Call 1-800-799-SAFE →

For international resources, please visit the International Association for Suicide Prevention (findahelpline.com).

Automated Safety Protocols

To protect our users, Reco employs automated safety mechanisms. While chatting, if the AI detects language that suggests severe emotional distress, self-harm, or danger to others, it will temporarily pause the conversation.

When this happens:

  • You will see a “Support is Available” card with immediate crisis resources.
  • The AI will not attempt to counsel you through a crisis, as it is not equipped to do so.
  • If the detection was a false positive (such as discussing past therapy or literature), you can dismiss the warning to seamlessly resume coaching with your original message.

Data Privacy & Anonymity

We treat crisis detection events with the highest level of privacy. When a safety threshold is triggered:

  • No personal identifiers (such as your name, email, or user ID) are logged in our crisis metrics database.
  • We strictly aggregate numerical counts by country to fulfill our safety and transparency obligations without tracking individual users.
  • Our backend systems use Fail-Closed Security — prioritizing user safety and caution in ambiguous conditions.